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Accessibility 


Europcar recognises the importance of providing an accessible and usable website for all user groups, including the disabled. We have incorporated 'best practice' design principles and established W3C standards and guidelines, to ensure that this website can be used effectively and easily by all. We are currently in the first phase of an ongoing process to improve functionality, usability and accessibility. Research and studies have been carried out to help ensure these are developed in a user focused manner.

If you would like to give us feedback about your experience of using our site, we would greatly appreciate your time. Please send your comments to webmaster@europcar.com


Cookie policy


What are cookies?

Personal Information is collected automatically every time you visit our Website. We collect information about your computer and assign a cookie (a small, unique identifier text file). You do not provide this information. It is collected automatically as mean of supporting your visit to our Website. By continuing to browse the Website, you are agreeing to our use of cookies.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.



What kind of cookies we use?

The Website Europcar.com uses different kinds of cookies:

CookiePurpose


Cookie


Objective


Targeting cookiesSojernThese cookies can be used to track your actions on our website in order to show an approriate content in the future. They can as well be used to follow the navigation habits of our customers on the website.
OX - Usersnap
Quantcast
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Google Dynamic Remarketing
Performance cookies        TC deduplication   These cookies allow us to follow and analyze the performances of our website. These cookies help to ensure your navigation meets a good standard quality.
TagCommander 
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Google Analytics
 
Advertising cookiesGoogle Floodlight  These cookies allow us to propose you targeted advertisements  matching your favourite destinations/features.
Google Adwords
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Functionality cookies      TypeKit AdobeThese cookies allow us to propose you advanced functionalities to ease your customer experience on our website
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Cookies used in connection with our html emails

Both session and persistent cookies may also be used in connection with html email sent by us. These technologies may also be used in connection with html email sent by Europcar to detect whether you are able to receive html emails, and to let us know whether or not you have received and opened the email.



Pixel Tags

In addition, certain of our web pages and html email messages incorporate "pixel tags" that allow us to track the actions of users on our Website and recipients of our email communications. Pixel tags are used to collect navigating data on our Website which helps us determining popular destinations, average rental prices, quote and conversion rates, click-through and other information which can be used to improve our customer service and to adapt our offers and services to our client's centers of interest.



Computer information

Our Website collects certain technical information from your computer each time you request a page during a visit to a Europcar website. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g., Firefox, opera, Chrome, Safari, Mozilla or Internet Explorer), screen resolution, and referrer website. 



How to turn off and delete our cookies?

If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser; you can find instructions under the Help menu of your browser.

Your browser or other software you install may permit you to restrict the use of session cookies, persistent cookies or all cookies. If you elect not to permit the use of session cookies, you will not be able to use our websites or certain features of our html email messages. If you elect not to permit the use of persistent cookies only, you may still enjoy the full functionality of our websites and html email; however, if you do so, you will need to re-enter some data when starting a new website session or opening (or re-opening) an html email.


   

Damage Management Policy

 

Applicable for rentals in the following countries: Germany, France, UK, Italy, Portugal, Spain, Belgium.
For more information about the damage management policy in other countries, please refer to the terms and conditions of hire applicable in these countries.
 
What will happen if you cause damage to the vehicle during your rental?  
 
In our experience, our renters drive quite carefully and few accidents happen. So cases of damage to the vehicle are the exception rather than the rule. But it is important to understand how we will manage the 
damage if it does occur.
 
Europcar has implemented a clear damage management policy to explain how we will invoice you for any damage you make to the vehicle during your rental.  For the full version of this policy, please see our Terms and Conditions.
 
 
You may not be fully liable
 
Please note that depending on the type of protection you bought for the rental, you may not have to pay for the damage, or you may only be partially liable. See the Europcar Insurance & Protections provisions in the Terms & Conditions.
 

1. Damages identified with you at vehicle return

If you identify some damage with the Europcar agent or representative when you return the vehicle, you can acknowledge the damage by signing the Statement of Return of the Vehicle. Europcar will then provide you with an invoice describing the repair costs plus an administration fee for the treatment of the Damage and the Vehicle immobilization that will be charged to you. 
 
Repair costs vary depending on the type of damage:
→ Light damage, insubstantial damage which does not affect the safe driving of the vehicle, such as scratches; light impacts on windshield, scratches on bumpers: Charges are made based on the Europcar Recommended price list available in any Europcar station. 
→ More substantial damage impairing the use of the vehicle and requiring its temporary immobilization, such as bodywork damage. This type of damage will be evaluated by an independent expert and charged according to the expert’s report or a cost estimation made by an independent auto-repair garage.
 
If you contest the damages and decide not to sign the statement of return of the Vehicle, Europcar will apply the procedure described below (see the section 2).
 

2. Damages identified after you have finished the rental and departed

(For example, you left the vehicle outside opening hours)
 
If the Europcar Agent or representative identifies some damage when they inspect the vehicle after you have finished the rental and departed, Europcar will send you the following documents:
- Statement of return of the Vehicle describing all damages identified
- Pictures of Damages
- An estimate of the repair costs that will vary depending of the type of damage (see above) plus an administration fee for the treatment of the damage and the Vehicle immobilization.
 
If you wish to contest the damage identified or the cost of repair, you should contact us by email or letter within 14 days of the documents being sent. At the end of this 14 day period, Europcar may invoice you for the repair cost and administration fee.
 

3. Claims

If you wish to contest your damage invoice, you can send a claim to our Customer Relations department ecicustomerservice@europcar.com.  
You may also file a claim with the European Car Rental Conciliation Service (ECRCS)  (http://www.ecrcs.eu/).
 
  

Deposit Policy

 

When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be authorised on your credit card but not debited from your account. The deposit is intended to cover additional rental costs.

If you have prepaid your rental, the deposit amount is : 300 € (or £250).

If you have not already paid for your rental at the time of booking, then the price of the rental will also be authorised on your credit card.


In this case, the total amount authorised on your credit card will be Rental price + 300 € (or £250).

Please note that this policy is applicable for rentals made in the following countries where Europcar operates its services directly: Belgium, France, Germany, Italy, Portugal, Spain and United Kingdom. For other countries, please refer to the country's specific Terms and conditions. 




Europcar Insurance and Protection


Who we are

We are EUROPCAR. We are a “Société par Action Simplifiée” incorporated in France under company number 542 065 305 and our registered office is located in Voisins-le-Bretonneux (78690), Parc d’Affaires “Le Val Saint-Quentin”, Bâtiment L, 2 rue René Caudron. We supply vehicle rental services under the brands of ‘Europcar’ and ‘InterRent’.
 
Thank you for choosing Europcar to supply your rental vehicle needs. We hope everything will go very smoothly for you but, just in case it doesn’t, we have set out below a summary of:
 
Insurance that we include as part of our rental service because there is a legal obligation upon us to do so (I-Mandatory Third Party Liability insurance Provisions)
Other protection products that we make available to you because we want to be able to give you peace of mind during your rental with us (II-Protection products provisions).
 
These insurance and protection products are designed to cover your potential exposure if any of the following circumstances occur whilst you are renting and using one of our Vehicles. Without them, you will be personally responsible for the financial consequences:
  • Liability to a Third Party means other people’s bodily injury or death and / or damage to their property that occurs because of an accident or incident that you may cause. Damage to a third party’s property could include buildings or their contents, machinery or personal possessions. The cost of any business interruption associated with either the third party’s injury or death and/or the damage to their property will also form part of this liability.
  • Damage to or theft of the Vehicle: the Vehicle itself may be damaged as a result of a collision or an attempted theft and need to be repaired or it may be so badly damaged that it is irreparable and we write it off; or it may be stolen and not recovered
    You should be aware that if you are the driver of the Vehicle at the time of a collision and you are responsible for the collision taking place then whilst any injured Passengers will be covered by our Third Party Liability insurance your own injuries (together with the possible associated consequences of it) or death will not. You can, however, be protected from such circumstances if you purchase any of our Personal Accident protections separately.
 
DEFINITIONS
 
For the purposes of this document we have given the following words or expressions particular meaning:
 
abnormal use: means that your use of the Vehicle whilst you are in charge of it doesn’t comply with the Road Traffic laws that prevail and/or does not meet with the requirements of the Local Rental terms and conditions and/or does not meet with the standards of driving that would be expected of a reasonable and prudent driver
 
Accident Report (“declaration d’accident”): means a full and complete signed statement (including any other document(s)) which records all of the facts of an accident or incident as they occurred (for example, how the event occurred, the nature of the damage to the Vehicle, the location where the incident took place, the dates and circumstances and any potential witness details)
 
Baggages: Means the driver its passengers travel bags and suitcases and the personal effects and belongings they contain. Personal effects include valuables worth Five Hundred Euros (€500) or more as well as jewellery (natural pearls and cultured pearls, precious and semi-precious stones) and furs belonging to the drivers and its passengers Luggage includes laptop computers, electronic diaries, audiovisual equipment, cameras, video recorders and Hi-Fi equipment belonging to the driver or its passengers.
 
Bodily Injury (or bodily injury) means any physical injury suffered by a person that is caused as the direct result of an accident; it is not something that is intentionally self-inflicted and it does not result from sickness or disease
 
Book value: means the value that a Vehicle is recorded to be worth to us on our books at the time of the incident.
 
Collision means the impact of the Vehicle with another fixed or moving body or object
 
Excess amount is a specified sum of money that, provided you have complied with the Local Rental terms and conditions and have not committed a breach of any applicable laws, is the maximum amount we will charge you for the cost of any damage caused to the Vehicle as a result of a collision during the rental period or its attempted theft; or the loss of a Vehicle if it is written off because it is irreparable or if it is stolen and we do not get it back. The Excess amount is a non-waivable sum that is governed by the conditions of the protection product you have purchased.
 
Local Rental terms and conditions means the document you acknowledge that you have read and approved when you sign your rental agreement and which sets out the rights and obligations that will apply to both you and us throughout the rental period
 
Loss of Use describes the circumstances where a Vehicle is unavailable for us to rent to another customer because, as a result of a collision during the rental period it was damaged and we need to take it off the road to have it repaired
 
Passenger means any person other than the driver that is being transported or is travelling in or on the Vehicle on a gratuitous basis. A Passenger would be viewed as a Third Party under the mandatory Third Party Liability insurance regimes
 
Protection (or protection) in this document applies to the means by which your financial liability for any damage to or loss of a Vehicle is limited to the Excess amount.
 
Third Party means any party to an incident – other than the driver of the Vehicle. For the avoidance of doubt a Passenger is deemed to be a Third Party
 
Third Party Liability insurance means insurance that provides the driver of a Vehicle with protection against liability for another party’s claims for damage to his/her property or for bodily injury or death arising out of an incident arising whilst you are using the Vehicle. Third Party Cover is a mandatory legal requirement and it is therefore an integral part of our rental service. The cost of it is included in the rental charge.
 
Vehicle means the vehicle you will be renting from us or you will be driving with our authorization.
 
We or we/ Us or us / Ours or ours means Europcar
 
You or you / Yours or yours means any named driver



1. Mandatory third party liability insurance provisions

We are mandated by the laws of all of the countries in which we operate our vehicle rental services to insure our Vehicles against liability for the claims or actions of Third Parties. We have purchased the best Third Party Liability insurance from the foremost insurers in the business and it is automatically included as part of our vehicle rental services. You will therefore, as a matter of course, be covered up to the level legally required by the country in which you are renting the Vehicle for the consequences others may suffer as a direct result of your actions whilst you are driving the Vehicle.
 
What am I covered for?
 
As provided by law you will be insured against liability for the financial cost of any of the following consequences that may arise as a result of an incident that you cause when you are using the Vehicle:
 
Bodily injury or death suffered by Third Parties; and
Property damage sustained by Third Parties and losses and costs arising as a consequence of the damage.
 
What is excluded from the cover?
 
Third Party Liability insurance does not cover:
 
Bodily injury or death that you (the driver at the time of the collision) may suffer; or
Any damage to or loss of your personal property or possessions; or
Any damage caused to the Vehicle
 
What is the amount of my financial exposure for Third Party Liability?
 
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations) then you will be covered for the financial cost of any Third Party Liability arising as the result of a collision that you may cause whilst you are driving the Vehicle up to the level legally required by the country in which you are renting the Vehicle.
 
However, if you didn’t comply with those laws and/or regulations then, whilst our insurer will still fulfil its obligations to Third Parties under the Third Party Liability insurance policy, it may seek to recover from you some or all of the costs it may have paid to that Third Party as a result of the incident.
 
How to notify us?
 
In circumstances involving Third Parties it is important that you do your utmost to properly complete and sign an Accident Report (“Constat d’accident”) form which gives us all relevant details of both the incident and of the Third Party. This will allow us to defend our case against the Third Party (if you are responsible for the incident) or to recover costs from the Third Party (if the Third Party is responsible for the incident). The Accident Report form should be transmitted to us within 5 working days of the incident or as soon as you reasonably can in the circumstances.


2. Protection products provisions


Collision Damage Protection


Our collision damage protection product limits your financial exposure for damage caused to the Vehicle whilst it is in your care. If you purchase our standard collision damage protection product and comply with the applicable laws and the Local Rental terms and conditions then we will pay for the cost of damage to the Vehicle that exceeds the Excess amount. You can reduce or eliminate the Excess amount by purchasing our premium/or medium collision damage protection products instead of the standard collision damage protection offering.
 
This protection does not cover the loss or theft of or damage to objects or property, (including luggage or goods) that are deposited or kept or transported in or on the Vehicle by you or by any Passenger.
 
What does this protect me against?
 
This product protects you from liability for any amount greater than the Excess amount for the following combined costs related to:
 
The cost of damage to or repair of the Vehicle or its book value if it is not repairable and must be written off; and 
Our Loss of Use in the Vehicle whilst it is being repaired and / or written off; and in circumstances where:
You collide with a fixed or moving object; or
The Vehicle is subject to an act of vandalism while you are driving or using it; or
Any glass (including sunroofs or panoramic roofs) or lights or reflectors are damaged or broken or tyres are damaged or punctured during a collision
Natural Catastrophes: you will be covered for the consequences of event qualifying as natural catastrophes as defined under French law. An excess, which is determined by Decree, will still be payable by the renter.
 
What is excluded from the protection?
You will be financially liable for the full cost of the damage to the Vehicle if the damage is caused:
          - by the wilful acts of the driver; or
        - by an explosion or fire in (or to) the Vehicle because you are using it to transport dangerous goods (dangerous goods being any product or substance that, due to its nature and/ or main characteristics, is reasonably considered to be dangerous and which, if not transported with appropriate caution and safety, could cause harm to the Vehicle, and to any Third Party within a reasonable distance of the Vehicle); or
          - by its total or partial theft or an act of vandalism whilst the Vehicle is left parked unattended.
          - by your negligence (which is behaviour that falls below the standards expected of a reasonably sensible person in similar circumstances) or the negligence of your Passengers (for example but not limited to a fire caused by the use or disposal of cigarettes or cigars);
          - because the keys are lost or stolen
Loss of or damage to your own property that is being transported or kept in or on the Vehicle during the rental period
 
What must I do to benefit from the protection?
 
You must:
Purchase the protection;
Comply with Local Rental terms and conditions and all applicable law and local traffic regulation when you are driving the Vehicle;
Notify us within 24 hours of the date on which the incident took place and, in any event, before the end of your rental period. You must also return to us a full and complete Accident Report and/or any other document which you believe will be useful in support of it.
 
What is the amount of my financial exposure?
 
If during your rental the Vehicle is damaged and you have not purchased this protection you will have to pay for the total cost of the damage as well as compensation due its immobilization.
 
We will calculate the average cost of light damage from the table matrix that can be found at our pick-up stations. If the damage is not listed in the table matrix (because it does not fit in with what is considered to be ‘light damage’ or it is not feasible to calculate the average price) then an independent expert will evaluate the damage cost which may be as much as the full Book value
 
However, provided you have complied with the Local Rental terms and conditions and the applicable law and road traffic regulations then the maximum you will have to pay us is the Excess amount.

 

 

Theft protection


Our theft protection products limit your financial exposure for loss of the Vehicle if it is stolen or if it is damaged because it is subject to an attempted theft or the Vehicle is subject to an act of vandalism whilst the Vehicle is left parked unattended during your rental. If you have purchased this product then, provided you have complied with the Local Rental terms and conditions, we will pay for the costs arising from the theft, attempted theft, or act of vandalism that are greater than the Excess amount. You can reduce or eliminate the Excess amount by purchasing our premium or/medium theft protection products instead of the theft protection offering.





What am I protected against?
 
This product protects you from liability for any amount greater than the Excess amount for the following combined costs related to:
 
The cost of damage or repair of the Vehicle (if it is recovered) or the book value of the Vehicle if it is lost
Our Loss of Use in the Vehicle whilst it is being repaired and / or written off;
 
in circumstances of:
 
The theft of the Vehicle and any accessories following an occurrence of breaking and entering (accessories being any standard component incorporated in or on the Vehicle by the Constructor)
The attempted theft of the Vehicle and of any accessories
Any act of vandalism to the Vehicle whilst it is stationary and left unattended by you
Any glass or lights or reflectors that may be damaged or broken or tyres that are damaged or punctured as a result of the theft or the attempted theft
 
What is excluded from the protection?
 
The product will not protect you in the following circumstances:
 
If the Vehicle is stolen or damaged because of your negligence or more specifically (but without limitation) as a result of keys being left in the Vehicle whilst it is unattended or having been delivered to an unauthorised person; your failure to use the anti-theft system appropriately, any failure by you to return the keys to us or if you left the Vehicle unlocked when you weren’t using it;
Theft of or damage to personal and / or work related goods or possessions and any goods being transported in or on the Vehicle.
 
What must I do to benefit from the cover?
 
You must:
 
**purchase the product;
**comply with Local Rental terms and conditions as they apply to the theft or potential theft of a Vehicle
**notify the local police of any incident or event immediately or as soon as is reasonably practicable and provide us with the police report or evidence that the theft has been notified to the police.
Notify the pick up station of the theft and return the keys.
notify us at pick up station, within 24 hours of the time you discover the Vehicle is missing and forward the keys to us at the place you picked the Vehicle up.
** these are the minimum requirements.
 
What is the amount of my financial exposure?
 
If, during your rental, the Vehicle is stolen or is damaged in an attempted theft or due to vandalism and you have not purchased this protection product then you will be liable for the full cost of the damage to the Vehicle (if the Vehicle is recovered) or for the full Book value of the Vehicle if it is not recovered as well as compensation for the Loss of Use calculated according to the daily rental rate contracted by you multiplied by the number of days that the Vehicle has been stolen.
 
With theft protection, provided you have complied with the Local Rental terms and conditions, then the maximum you will have to pay us is the Excess amount.



Glass, lights and tyre protection


This protection product will apply to any damage that occurs to glass (excluding sunroofs or panoramic roofs), lights or tyres in circumstances of normal use of the Vehicle during your rental.

If, and only if, such damage occurs as a result of a collision then the cost to repair or replace glass (including sunroofs or panoramic roofs), lights or tyres will be covered by the collision damage protection
 
What am I protected against?
 
If you have purchased this product you will be protected against the financial liability for damage to:
 
The windscreen; or
Any side or rear windows; or
Lenses (reflection of light) and lights; or
Rear view mirrors (the glassware only – not the housing)
 
that are in or on the Vehicle if the damage occurs during your rental
 
Damage to tyres on the Vehicle unless it arises from any abnormal use (see definition on page 1) you may make of the Vehicle
 
What am I not protected against?
 
You are not protected under this product:
Against the financial liability for damage to the Vehicle if it arises because of wilful acts or negligence that you commit whilst using the Vehicle and which causes damage: or
For any damage to sunroofs or panoramic roofs; or
For the theft, fire or vandalism
For the administration costs we incur in handling any damage file.
 
What must I do to benefit from the Protection?
 
You must:
Purchase it
Comply with Local Rental terms and conditions, all applicable laws and local traffic regulations when driving the Vehicle,
Notify us within 24 hours of the date on which the incident took place and, in any event, before the end of your rental period. You must also return to us a full and complete signed Accident Report or any other document which relates all of the facts as they occurred (nature of damage to the Vehicle, the location where the incident took place, the dates and circumstances and the potential witness details). You may, of course, include any other document you believe will be useful in support of your Accident Report. .
 
What is the amount of my financial liability?
 
If during your rental any glass or lights on the Vehicle are broken and / or any tyres on the Vehicle are damaged and you have not purchased this protection then you will be liable for the full cost of the damage that is incurred by us.
 
If, however, you purchase this glass, lights and tyre protection by it one or in the context of the “Premium” package (and provided you have complied with the Local Rental terms and conditions and the applicable laws and road traffic regulations) then you will have no financial liability for such damage.
 
If you purchase this glass, lights and tyre protection in the context of the “Medium” package (provided you have complied with the Local Rental terms and conditions and the applicable laws and road traffic regulations), then the maximum you will have to pay us is the Excess amount.



Assitance plus protection

 
For the duration of the rental, you have the benefit at no extra cost of a 24/7 breakdown and assistance service regarding the use of the vehicle.
 
Breakdowns caused by you or as a result of using the wrong fuel or for fuel failures, breakage or loss of the Vehicle's keys, as well as punctures and/or damage to tyres, battery failure are excluded from the scope of the free service and will be subject to a flat charge
 
Our Assistance Plus protection product limits your financial exposure for these flat charges in such circumstances. If you purchase our Assistance Plus protection product and comply with the applicable laws and the Local Rental terms and conditions then we will pay for the cost of damage to the Vehicle that exceeds the Excess amount. You can at a daily cost exclude such flat charges by purchasing our protection product.
 
What am I protected against?
 
This product protects you from liability for any flat charges in the following circumstances of:
Fuel failures or errors
Breakage or loss of the Vehicle’s Keys
Punctures and / or deterioration of tires
Battery Failure (discharged battery)
 
What am I not protected against?
 
I am not protected against:
The breakage of the engine due to battery failure or wrong fuel
For the administration costs we incur in handling any damage file.
 
What must I do to benefit from the Protection?
 
You must:
Purchase it
Comply with Local Rental terms and conditions, all applicable laws and local traffic regulations when driving the Vehicle,
When one of the circumstances described above happens during your rental you have to contact our Assistance Service the following number 0800 35 4000 for France and at +33 (1) 49 93 72 42 from other countries to the exclusion of any other Service.
 
What is the amount of my financial liability?
 
If during your rental you have a fuel failures or errors, Breakage or loss of the Vehicle’s Keys, Punctures and / or deterioration of tires, Battery Failure and you have not purchased this protection then you will be liable for flat charges for our assistance and breakdown service.
If you purchase this Assistance Plus Protection and provided that you have contacted our Service Assistance to the exclusion of any other service, you will not pay such flat charges.



Personal accident & baggage protection

 
The following details are for information only and do not replace or supercede the terms and conditions of the AXA Corporates Solution policies (PAI #XFR0078448GP / SPAI #XFR0078449GP) copies of which can be found at europcar.fr.
 
Whilst we automatically include Third Party Liability insurance as part of our vehicle rental services (for details of this insurance please see the section [I] above entitled ‘Third Party Liability Insurance’) this does not cover the bodily injuries suffered by the person driving the Vehicle at the time of a collision If you are the cause of a collision whilst you are driving a Vehicle you will therefore not be covered, by the rental car third party liability insurance, or the third party public liability insurance for the financial repercussions of:
 
Personal bodily injury or death; or
Any damage to or loss of your Bagages, personal property or possessions.
 
In order therefore to minimise your financial exposure for such damage, loss or injury in such circumstances we are offering two separate products which you can purchase on a non-cumulative basis.
 
The first product (Personal Accident protection) provides cover for medical expenses incurred as a result of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of a collision (or an accident).
The second product (Super-Personal Accident protection) provides higher and best-in-class protection for medical expenses incurred as a result of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of the collision (or an accident) and in corporate baggage cover as well.

The period of validity of these products corresponds to the dates indicated on your rental invoice with a maximum of 120 consecutive days.



Personal accident protection


What am I covered for?

 
Under this protection product you can claim for the financial cost of any of the following potential consequences resulting from your death or injury in a collision that occurs when you are driving the Vehicle:
 
A lump sum payment of up to a maximum of €50,000
          - in the event of your death (or presumption of death) within 24 months of the collision or incident; or
          - if you ultimately remain partially or totally disabled from the consequences of the collision or incident;
Medical expenses of up to a maximum of €2,500(which includes hospitalisation, consultations and pharmaceutical costs; X-rays and relevant medical tests; dental treatment or any prosthetics) necessitated by the collision or incident.
 
If you and / or your Passengers are victims of a collision during the rental period then, provided you have purchased the product (in which case the protection will apply to you and all passengers in the Vehicle), a claim can be made against it irrespective of who is at fault. As a result:
 
          - Passengers, who are always considered as third party under the third party liability insurance regime, will be indemnified, regardless the liability of the driver, by the third party liability insurance, they can also collect the lump sum indemnity they are entitled to under the Personal Accident Protection product
          - If you are not the cause of a collision whilst you are driving a Vehicle( an “non at fault” driver), you can cumulate the third party liability insurance compensation, with the the lump sum indemnity he is entitled to under the Personal Accident Protection product,
          - If you are the cause of a collision whilst you are driving a Vehicle( an “at fault” driver) , you won’t benefit from a compensation from the third party liability insurance, but can collect collect the lump sum indemnity they are entitled to under the Personal Accident Protection product
 
What is (mainly) excluded from the cover?
 
This Personal Accident protection does not cover:
Any of the costs set out above if the expense was not incurred as a direct result of the collision or incident occurring whilst you were in control of the Vehicle or if you intentionally caused or brought about the accident or collision; or
Any costs relating to treatment you were receiving or medical conditions you were suffering from before the accident or incident occurred; or
Any damage to or loss of your personal property or possessions; or
Any damage caused to the Vehicle
 
A more complete summary of the cover provided by this Personal Accident protection product can be found at [europcar.com]
 
What is the amount of my financial exposure?
 
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations and, in particular, relating to the wearing of seat belts and not exceeding the official passenger capacity of the vehicle – for instance if 7 people are injured in a 5 seater vehicle then the Personal Accident protection will simply not apply at all) then you will be entitled to the protection up to the indemnity limit shown above.
 
However, if you didn’t comply with those laws and/or regulations then our insurer may refuse the cover altogether or, if it can be shown that you were partially responsible for the level of injury you suffered in the collision or incident, it may seek to reduce its liability for the costs.
 
How to notify the insurance company?
 
It is important that you do your utmost to properly complete and sign an accident Claim Form which will be made available on our website europcar.fr. This gives the insurance company all relevant details of the incident and will allow it to ensure your claim is being handled as efficiently as possible. The accident Claim form should be transmitted to the insurance company (which details are mentioned on the Claim form) within a maximum of 5 working days of the collision or incident.


Super personal accident protection



What am I covered for?

 
Under this protection product you can claim for the financial cost of any of the following potential consequences resulting from your death or injury resulting from a collision that occurs when you are driving the Vehicle or damage to or loss of your personal effects:
 
A ump sum payment of up to a maximum of €200,000
          - in the event of your death (or presumption of death) within 24 months of the collision or incident; or
          - if you ultimately remain partially or totally disabled from the consequences of the collision or incident;
Medical expenses of up to a maximum of €10,000(which includes hospitalisation, consultations and pharmaceutical costs; X-rays and relevant medical tests; dental treatment or any prosthetics) necessitated by the collision or incident.
Loss, damage, theft or destruction of your Baggages and the personal effects contained in them up to a maximum of €5,000 as a result of a collision or theft.
 
If you and / or your Passengers are victims of a collision during the rental period then, provided you have purchased the product (in which case the protection will apply to you and all passengers in the Vehicle), a claim can be made against it irrespective of who is at fault. As a result:
 
          - Passengers, who are always considered as third party under the third party liability insurance regime, will be indemnified for injuries, loss of or damage to personal property, regardless the liability of the driver, by the third party liability insurance, they can also collect the lump sum indemnity they are entitled to under the Super Personal Accident Protection product
          - If you are not the cause of a collision whilst you are driving a Vehicle( an “non at fault” driver), you can cumulate the third party liability insurance compensation for injuries, loss of or damage to personal property, with the the lump sum indemnity he is entitled to under the Super Personal Accident Protection product,
          - If you are the cause of a collision whilst you are driving a Vehicle( an “at fault” driver) , you won’t benefit from a compensation for injuries, loss of or damage to personal property, from the third party liability insurance, but can collect collect the lump sum indemnity they are entitled to under the Super Personal Accident Protection product
 
What is (mainly) excluded from the cover?
 
This Super Personal Accident protection does not cover:
Any of the costs set out above if the expense was not incurred as a direct result of the collision or incident occurring whilst you were in control of the Vehicle or if you intentionally caused or brought about the accident or collision; or
Any costs relating to treatment you were receiving or medical conditions you were suffering from before the accident or incident occurred; or
The cost of loss, or destruction of or damage to your Baggage if it is
          - Damage caused by normal wear and tear, depreciation and inherent defects in respect of the baggage.
          - Damage caused by moths or vermin or methods of cleaning, repairing or restoring, or poor baggage handling through the action of the driver
          - Damage resulting from confiscation, seizure or destruction by order of an administrative authority.
          - Thefts committed when the doors, windows and boot of the vehicle were not locked shut.
          - Thefts by break-in of the Vehicle situated in the passenger compartment of open or convertible vehicles.
          - However, cover shall apply to the Vehicle if it is situated in the boot of the aforementioned vehicles, provided that the boot in question is locked and is inaccessible from the inside of the vehicle.
The following Baggages are not covered:
          - Dentures, artificial eyes and other prostheses, spectacles and contact lenses. Cash, personal papers, commercial documents, administrative documents, traveller's cheques, credit cards, air tickets, travel tickets and vouchers. Keys or others similar (magna cart etc.). Mobile phone.
          - Jewels, furs and other objects of value left in an unattended Vehicle at any moment.
          - Baggage, belongings and personal effects left in a parked vehicle between 22:00 and 06:00 hours.
Any damage caused to the Vehicle
 
What is the amount of my financial exposure?
 
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations and, in particular, relating to the wearing of seat belts and not exceeding the official passenger capacity of the vehicle – for instance if 7 people are injured in a 5 seater vehicle then the Super Personal Accident protection will simply not apply at all) then you will be entitled to the protection up to the indemnity limit shown above.
 
However, if you didn’t comply with those laws and/or regulations then our insurer may refuse the cover altogether or, if it can be shown that you were partially responsible for the level of injury you suffered in the collision or incident, it may seek to reduce its liability for the costs.
 
How to notify the insurance company?
 
It is important that you do your utmost to properly complete and sign an accident Claim Form which will be made available on our website europcar.fr. This gives the insurance company all relevant details of the incident and will allow it to ensure your claim is being handled as efficiently as possible. The accident Claim form should be transmitted to the insurance company (which details are mentioned on the Claim form) within a maximum of 5 working days of the collision or incident.



Our protection packages


Click here to see all informations about our protection packages (Basic, Medium and Premium).



4. Download

Click here to download the full PERSONAL ACCIDENT PROTECTION TERMS & CONDITIONS.

Click here to download the full SUPER PERSONAL ACCIDENT PROTECTION TERMS & CONDITIONS.

Click here to download the CLAIM FORM - Accident Death, Accidental Permanent Disablement, Medical expenses, Baggages.

 


Online Booking Terms and Conditions

The Online Booking Terms and Conditions below are applicable as of January, 1st 2016.

We ask you to read our Online Booking Terms and Conditions as you will be asked to confirm that you have read and understood these as a part of our Terms and Conditions before your booking can be confirmed.

Following these guidelines will help you to: (i)understand what you can expect from us during the booking process; (ii) get the key information on booking; (iii)understand what we need from you in order to complete your booking successfully.

 

1. Online Booking Process

The following are the main steps to making an online booking:

(i) First Step: Selection of the service
Enter your rental criteria in the online booking form including rental dates, rental locations and choice of vehicle.

(ii) Second Step : Europcar' s offer
Based on the criteria you provide, Europcar will provide you with several offers matching your request.

The ‘offer' is defined as: - a service, which includes a selected vehicle category available for a chosen duration with selected options (if any) and a rate, which can be either a prepaid rate or a pay on arrival rate.

 You will then be asked to select the offer that best fits you. 

(iii) Third Step : Acceptance of the offer
You will then be able to add extras or additional protections by clicking on the desired items. The cost of each selected items will be added to the final price of your rental.

(iv) Fourth Step : Confirmation
Once you have completed your booking, You will be required to click on the “check out” box to temporary book the selected offer.

(v) Fifth Step : Europcar notification
After filling in your customer details, you will be asked to verify your booking summary and then to give  your acceptance to your booking. For that purpose, you will be invited to read the applicable Terms and Conditions of Hire and if you agree to these terms, you will then be able to finalize your booking by clicking on the “Pay Now” or “Pay at pick up” button.

(vi) Sixth Step: Europcar notification
Europcar will send you a booking confirmation including your reservation number. The confirmation email will include the main details of your reservation.

 

 

2. Booking confirmation email sent by Europcar

At the end of the booking process you will be taken to the "Reservation Confirmation" page; the reservation number will be highlighted. You will also receive a booking confirmation email containing the full details of your booking and a copy of the terms and conditions of hire applicable in the country of your rental. We recommend that you print this booking confirmation email and keep it for your records.At the end of the booking process you will be taken to the "Reservation Confirmation" page; the reservation number will be highlighted. You will also receive a confirmation email containing the details of your reservation. Please print these and keep them for your records.

 

 

3. Reservation Details

Booking Date:
We can accept bookings for same-day rental with up to two (2) hours advance notice. We can accept bookings for rental made up to fifteen (15) months in advance.

Minimum Rental Period:
The minimum rental period is one (1) day (exceptional hourly rentals may be available in selected stations). One (1) day is interpreted as a period of twenty-four (24) hours. Vehicle collection and return is included within this 24 hour period. - Rentals of less than twenty-four (24) hours will be charged a full day's rate except in select locations where hourly rentals are available. Certain vouchers and promotional rates require a specific minimum to qualify. Please consult the terms and conditions mentioned on your voucher.

Maximum Rental Duration:
We can accept bookings for maximum rental period of twelve (12) months. 

 

 

4. Rates

Your Europcar rental quote takes into account all mandatory charges corresponding to your booking criteria.

This quote generally includes the following items:

- Value Added Tax or any other local tax;
- Young Driver surcharge (if applicable); - Unlimited Mileage, or if this is not the case, the clear number of kilometers /miles included, with the cost of each extra kilometre /mile; - Premium station surcharge; - Road tax and licence fee surcharge; - Third party liability insurance; - Collision Damage Waiver ("CDW") and Theft Waiver ("TW"). CDW and TW may be merged together in Loss Damage Waiver ("LDW") in some countries. An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for in the event of damage to or theft of the vehicle. This excess amount may be waived in some countries by purchasing optional additional protection at time of rental.

The list of these charges are printed on the reservation confirmation and restated in the booking confirmation email.

The rates are guaranteed for the rental associated to the confirmed booking.

Additional charges to your basic rental rate may include:

- Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers.
- Premium Location / Airport / Railway Service Charge: an additional charge which applies at certain central-city, airport, or railway locations;
- Any additional equipment: please review our section Special Car Equipment;
- Out-of hours service: If you pick up or return the car outside the normal opening hours, some countries may bill "after hours service". Please check at reservation and/or check out time.
- Full tank option: in some countries, you have the choice of pre-paying your refueling service.
- Damages & Theft: up to the limit of the protection excess if this protection has been subscribed to, otherwise up to the limit of the vehicle's residual value.

 

 

5. Payment / Means of payment / Deposit terms and conditions

A. Payment

"Book and Pay now" - On line booking: Prepayment (payment at the time of booking): When opting for "prepaid rate(s)" online, payment of the full estimated amount of your rental will be required at time of booking.

"Book and Pay at station" - Payment at station: You can decide to pay your rental directly at the station. Please note that certain credit card companies may not be represented in the country where the rental takes place. Therefore, we recommend that You verify the credit card acceptance rules mentioned in the Terms and Conditions of Hire of your country of rental. For that purpose, please click here and select your country of rental.



B. Means of payment

Payments can me made using the following means of payment:

Credit card(s): Credit cards usually accepted within Europcar are "American Express", "Diners Club", "MasterCard" and "Visa".
Warning:
Please note that payment using credit(s) card(s) is (are) accepted in accordance with the limits authorised by your credit card issuer. The credit card holder (in case of a prepaid booking) must be identified as the renter (the "Main driver" to be mentioned on the rental agreement). Such person must present his/her credit card (identified with the same name) at time of "Check Out".

- Debit card(s): Debit card(s), that are not associated to a bank account, are NOT accepted at time of booking or at the time of rental except:

- "Maestro" cards issued by UK banks and for customers renting in the UK; and

- "Visa Electron" card(s) that are accepted for online payment on some country of destination (Please note however that customers who do not possess any other credit card in addition to the "Visa Electron" shall ensure their account holds sufficient founds for the deposit to be charged at "Check-out").


Cash/cheque:
Payments in cash or by cheque can only be made:

- for domestic rental;
- for rentals of vehicles classified as "Lowest categories" (such as: "Mini" or "Economy"). - Payments in cash or by cheque are furthermore subject to: additional references and maximum ceiling amount.

For any further information, please refer to the Terms and Conditions of Hire of your country of rental, by clicking here and selecting your country of rental.



C. Deposit - Transaction authorisation

During Your booking and at time of "Check-out":

During your booking and at time of "Check-out", You will be informed that in addition to the price of your rental, You will be asked to leave a deposit. The amount of the deposit will be mentioned before the finalization of your booking, restated in your booking confirmation email and also on the Rental Agreement that You will receive at the rental station at time of check-out. The deposit takes the form of an electronic pre-authorization taken on Your credit- card (the "Deposit").

This Deposit allows Europcar to secure the final transaction amount as Europcar will receive the protection of an authorization before the start of the rental period. It also confirms that Your bank account is valid and within the available spending limit.

Warning: Amount of deposit depends on the local policy of the "Check out" station(s) and may vary from one country to another.

For more information on the method of calculation of the deposit, please click here.

Please note however that, from a general perspective, the Deposit amount covers the vehicle rental agreement period as well as any extra   charges that may incurred during your rental. For any further information on the coverage of the deposit, please refer to the Terms and Conditions of Hire of your country of rental, by clicking here and selecting your country of rental.

The amount of the Deposit stays valid for the length of the rental agreement period. For rental agreements longer than thirty (30) days, a new authorization for each additional period of rental will be requested by Europcar from the card holder's bank account.


At time of "Check-in":

If the final charged amount for the car rental services rendered is below the Deposit amount at time of "check-out" then an additional authorization may be requested to cover the amount due.



6. Qualification at time of rental: Documentation & age limit

For important information concerning driving licenses and other requested documents, please refer to the Terms and Conditions of Hire of your country of rental, by clicking here and selecting your country of rental.

 

 

7. Changes to reservation: Modification/Cancellation Policy

You can view, modify or cancel your reservation online after it is confirmed, provided it is done up to the timeline mentioned in the Terms and Conditions of Hire of your country of rental. Simply click on the "Modify / Cancel" link in the Concierge Service or My Europcar sections.

Please note that you must be logged on to the same Europcar driver ID under which the reservation was made in order to modify, cancel or delete reservations. You cannot amend online reservations made or modified via a Europcar Reservation Service Centre, Travel Agency or reservations made using a different Europcar driver ID. For changes to reservations made or modified via a Europcar Reservation Service Centre or a Travel Agency, please contact the relevant call centre.

In the case of "prepaid" reservations, modification/cancellation fees may apply. For more information, please refer to the Prepayment Terms and Conditions, section 5.

In case of “pay on arrival” reservations (non-prepaid), you may modify or cancel your booking without charge, provided it is done up to 2 hours prior to the due pick up date and time.

 

 

8. Guaranteed reservation Policy

The Europcar rental location (pick up station) is required to provide, within a given "guaranteed period" as defined below, the requested vehicle category as confirmed at the time of booking, subject to the renter meeting rental requirements.

If the vehicle category cannot be provided during this "guaranteed period", alternative solutions will be proposed at no additional cost to you, within one hour of arrival.


8.1 No Credit Card Details Provided - One Hour Guarantee:

If at the time of booking you did not specify your debit, credit or charge card details, Europcar is committed to guarantee your reservation for one (1) hour after the due pick up time.
Europcar will endeavor to provide the requested car category after the one hour guarantee period and until the reservation is listed as a "no-show" (at the closing time of the rental pick up station). If this is not possible, an alternative will be presented to you and, if you agree, another car category will be proposed and charged (new rates may apply), subject to you meeting the rental requirements.


8.2 Credit Card Details Provided - Guaranteed Reservation Hold:

If you specified at time of booking your debit, credit or charge card details and Driver ID (or your Driver ID only in which card details are stored) the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations. In case you fail to collect the vehicle during the guarantee period, a no-show fee may be applied. (Please refer to the "No-Show" fee paragraph 8.4).


8.3 Flight / Train delay

At airport and railway rental stations, the reservation is guaranteed for one (1) hour after the actual flight/train arrival time if the reservation has been quoted with a flight or train number.
In the event of a flight/train delay beyond the guaranteed period, we serve up to 1h after the actual time of arrival, and at some airport /railway rental stations may remain open up to a maximum of 2 hours after the normal closing time. In such a case, an after-hours charge may apply.


8.4 Failure to Collect the Vehicle - "No Show" fee

If you qualify for the "guaranteed reservation hold", did not cancel your reservation up to 24 hours (for prepaid reservations) or 2 hours (for non-prepaid reservations) prior to the due pick up date and time (Please refer to "Changes to Reservation: Modification/Cancellation Policy", paragraph 7) and fail to collect your vehicle prior to the closing time of the station (or up to 12:00 (noon) the day following the due check out time for the 24/7 stations) - a fee of EUR 50 or equivalent in local currency (e.g. USD 50, GBP 35) except in Switzerland: CHF 250 – will be charged by Europcar. This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate & conditions valid at time of transaction.


8.5 Failure to deliver the vehicle during the Guaranteed period

If the vehicle category cannot be provided during the Guaranteed period Europcar will offer you:

- An upgrade at no additional cost; OR
- A downgrade (at the relevant category price) and compensation (such as an upgrade voucher for a future rental).

In cases where neither the upgrade nor downgrade offered are acceptable, and no vehicle of the reserved category is available within 1-hour of the due check-out time, Europcar will propose you the following alternative at no additional cost:

- Organize transport to the nearest alternative Europcar rental location (limit 50km); OR
- Rent a vehicle with another company located in proximity to the Europcar rental location

In cases where regulation imposes a penalty to be paid to you by the failing renting station, the failing renting station shall act as the regulation requires.

 

 

9. Force Majeure

Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. "Force Majeure" shall be considered - as defined by the applicable regulation(s) - as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.

So that in the case:

- of a prepaid booking; the transaction will be cancelled, and the renting station will refund to you the prepaid rental charge that has been collected. The renting station will have no further obligations with respect to the transaction;

- of a guaranteed reservation; the reservation will expire, a No Show fee will not be charged to you and the renting station will have no further obligations with respect to the transaction.

 

 

10. Applicable Law – Competent court

These Terms and Conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable.

If You have booked a vehicle in the capacity of business person, any dispute arising from your booking shall be subject to the exclusive jurisdiction of the Versailles Commercial Court (or, when it is a Europcar subsidiary of franchisee, the competent court of the place of registration of the Europcar subsidiary or franchisee).

 

 

11. Privacy Policy

Please see our privacy policy.

 

 

12. Request for information or queries

If you need additional information on your booking and for any query prior to your arrival at the Europcar location, please contact the reservation service centre of your country of residence or that of the Europcar rental countries if you are travelling abroad.

You can also contact us, by clicking here.

 

 

13. Online check-in Terms and Conditions

Online check-in is a new Europcar free service that will speed up the rental  process at the rental location.

By activating Online check-in you can:

- Allow Europcar to prepare the paperwork needed for your rental with certain information about your booking (such as credit card for deposit and customer details)

- Enjoy faster service at the rental location thanks to the dedicated Ready service counter. Most major Europcar stations are equipped with a dedicated Ready Service counter. However, in the case where there is not a specific counter, Online check-in customers will be processed with priority.


Your booking will be eligible for Online check-in if:

- You've selected the pay online option

- Booking was made with a Europcar ID (either you were logged in or you created your Europcar Id successfully during the booking).

- You are renting in one of the following countries:  France, Germany, Italy, Spain, Portugal, Belgium, UK, Australia, New Zealand, Switzerland.

- You are renting at a participating rental location in one of these countries (you will only be proposed the service at participating rental locations).

- No additional drivers were added at the time of booking (you will of course be able to add some drivers at the rental location)

- All elements of your booking have been confirmed.

At the rental location, you will simply have to show the credit card you used for your booking, your driver license as well as a valid ID, sign your rental agreement and go!

 

 

14. Residents of USA and Canada

Rates exclusive of Collision Damage Waiver and Theft Waiver are proposed exclusively to residents of USA and Canada because of credit card coverage available for US and Canadian card holders.




Business offer’s special terms and conditions

 

1. Preambule

The present special terms and conditions regarding the Europcar business offer (hereinafter the « Special Conditions ») are issued by EUROPCAR INTERNATIONAL, acting in the name and on behalf its Participating Rental Stations (as defined below), a French « Société par Actions Simplifiée à Associé Unique » with a share capital of € 110.000.00 euros, whose registered office is located VOISINS-LE-BRETONNEUX (78960), Parc d’Affaires « Le Val Saint Quentin » – Bâtiment OP, 2 rue René Caudron, registered with the Companies and Trade Registry of VERSAILLES (Yvelines) under number B 542 065 305, (hereinafter designed « Europcar »).

These Special Conditions are concluded between Europcar and any company, which wants to benefit from the Europcar business offer (hereinafter the “Offer”) (hereinafter the “Business Customer”). These Special Conditions shall take effect from the date of the online registration by the Business Customer to the Offer.

Europcar reserves the right at any time to modify the present Special Conditions, subject to compliance with the domestic public policy provisions applicable to ongoing contracts. The present Special Conditions are accessible, in English, at any time on the Internet website https://www.europcar.com/business


 

 

2. Purpose

The purpose of these Special Conditions is to define the conditions and the modalities of the Offer, its conditions and conditions of application, the Offer allowing only the authorized legal representative to register online, which enables any employee of the Business Customers company to rent a vehicle at discounted rates for professional and/or personal use, from the date of its online registration to the Offer.


 

 

3. Conditions

3.1 On-line registration to benefit from the Offer – account creation


CONDITIONS:

  • to be authorized to do an on-line registration (legal representative, have SIRET, working email adrresss…)


To benefit from the Offer, the following cumulative conditions are mandatory :


3.1.1 to be the authorized legal representative of a company answering to the following criterions :

  • to exercise a professional activity
  • to have a SIRET or VAT or Company Registration number ;
  • to have a valid and in working order professional e-mail address ;
  • to satisfy to the present Special Conditions.


To benefit from the Special conditions after that the legal repsentative has registered the Business customer company for a rental:

  • to be authorized to the driving of a vehicle according to the current Europcar general terms and conditions of hire Europcar, available on the Internet site https://www.europcar.com/terms-and-conditions (hereinafter the “Europcar General Terms and Conditions of Hire”) and to the current Europcar Insurance and Protection, available on the Internet sitehttps://www.europcar.com/terms-and-conditions/insurances-and-protection, that could be obtained in the whole Europcar rental stations worldwide networkparticipating to the Offer (hereinafter individually the “Europcar Participating Rental Station” or collectively the “Europcar Participating Rental Stations”), and that determined particularly the seniority conditions of its driving license and the accepted means of payment further to the category of the vehicle rented ;
  • not to already benefit from a discounted rate with Europcar by any means, the advantages of the Offer may not be used in conjunction with any other offer or promotion ;
  • to have a valid credit card “accepted”, as précised on the Internet site … (hereinafter the “Credit Card Accepted”), the data of which are encrypted via a securised plate-forme ;
  • to satisfy to the present Special Conditions.

3.1.2 to read and to accept the present Special Conditions, the Europcar General Terms and Conditions of Hire and the Europcar Insurance and Protection.



3.1.3 to register it on-line and create an account :

  • by Internet, on the Internet site : https://www.europcar.com/business by fully completing the on-line Europcar registration formular : after confirmation of the on-line registration by the Business Customer, Europcar will address an acknowledgment of receipt by electronic mean to the professional address of the Business Customer, which will lead to the final acceptance of the Offer by the Business Customer.

3.2 Registration or discounted rates refusal


Europcar reserves the right to not accept the on-line registration and/or to refuse to allow the Business Customer and/or any of its employees to benefit from discounted rates if the authorized legal representative of the Business Customer is on the watchlist of Europcar and/or any of its employees, duly and regularly declared to the “Commission Nationale Informatique et Libertés” (hereinafter “CNIL”), or if the authorized legal representative of the Business Customer does not fulfil the conditions as described in the Article 3 of the present Special Conditions. 




Prepayment Terms and Conditions

 

Prepayment means that you have paid for your rental in advance, at the time of booking.

If you have prepaid your rental, the Europcar Prepayment Confirmation is subject to the following terms and conditions (the "Terms"). If You do not agree with these Terms, You may cancel your reservation as provided in Section 5 below and You will still be able to book online and pay for your rental at the rental location, subject to the applicable rate.

  • 1. Subject to specific temporary promotions that may apply, prepaid rates are non-discountable and cannot be combined with any other promotional offer. The Europcar Prepayment Confirmation is not transferable to any third party. Only the card holder can benefit from prepaid rates.
  • 2. Rates exclude all applicable charges which are not expressly mentioned on the Europcar Prepayment Confirmation as included, and any optional additional services for which the customer may be liable.The same credit card as the one used at the time of the prepayment must be presented at the Europcar rental counter at time of pick-up to cover any additional non-anticipated charges not covered by the prepayment amount. An authorization will be obtained at time of rental and only on return of the vehicle will the corresponding charges be posted to the credit card.
  • 3. In some countries, a non-waivable amount may apply if the vehicle is stolen or damaged, for whatever reason, even if Collision Damage Waiver, Theft Waiver and/or Loss and Damage Waiver has been purchased or are included in the rental charges.
  • 4. You may amend your reservation free of charge, by using the same booking channel as the one used for your reservation or by contacting our local Call Center. Amendment to the reservation may affect the rental rates and may require a new Europcar Prepayment Confirmation to be issued. Amendment to the reservation may affect the rental rates and may require a new Europcar Prepayment Confirmation to be issued.
  • 5. You may cancel your reservation by using the same booking channel as the one used for your reservation or by contacting our local Call Center. Cancellations made through the Europcar reservation website will take effect when recorded in the Europcar reservation system.

You may cancel your prepaid reservation as follows:

  • - You may cancel the reservation free of charge up to 24h before the rental is due to start.

Pre-paid reservations that are cancelled on the date of pick-up or less than 24h before the rental pick-up time are fully refunded less a fee of 50.00 Euros - or equivalent $50, 39 GBP ( except in Switzerland : CHF 250) - (This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate & conditions valid at time of transaction). If you prepaid amount is less than the "no show" fee you may claim back the amount difference.
In both above cases, a cancellation confirmation shall be sent to You.

  • - If You have not cancelled and fail to come to the Europcar rental location to pick up the Vehicle, the prepaid amount will be refunded less a “no show” fee of EUR 50,00 net - or equivalent $50, 39 GBP ( except in Switzerland : CHF 250) - (This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate & conditions valid at time of transaction).
  • 6. If the amendments to the reservation are not made according to Article 4, no refunds shall be given for unused days for rentals ended early (i.e. the customer returns the vehicle before the end of the agreed rental period) or late collections, if the customer fails to collect the vehicle on the rental start date or cancellations made after the due rental start date.
  • 7. All rentals are subject to standard terms and conditions of the Europcar Rental Agreement in effect at the time and place of rental. Minimum rental age and pre-requisites to drive a Europcar vehicle may vary from country to country and by car category. For any further information, please refer to the Terms and Conditions of Hire of your country of rental, by clicking here and selecting your country of rental.
  • 8. Specific make/model preferences are subject to availability at the time of rental.
  • 9. Rental days are based on 24-hour periods commencing at the time of pick up. Additional day charges will apply if the Europcar vehicle is kept longer than specified (additional days begin after a 30-minute grace period and will be billed at the available public rate).
  • 10. All drivers are informed that any information is supplied voluntarily in order to provide the car rental service and will be stored on a computerized database that all drivers can consult at any time to review and rectify his/her personal data on request to the Europcar Sales Administration Department of its country of residence.
  • 11. These Prepayment Terms and Conditions have been issued under French law and are accessible on www.europcar.com hosted on French territory. French law is applicable.
  • 12. If You have prepaid your booking in the capacity of a business renter , any dispute arising from your booking shall be subject to the exclusive jurisdiction of the Versailles Commercial Court (or, when the rental is with a Europcar subsidiary or franchisee, the competent court of the place of registration of the Europcar subsidiary or franchisee).
 
 

Privilege Loyalty Program specific terms


The present terms are applicable as February 17th , 2014 in addition to Europcar General Terms and conditions. Privilege members who have enrolled before February 17th 2014 will benefit from the new advantages as of February 17th 2014 and will have their Tier Level validity period extended to the new validity period of two years. The new benefits will apply for their activity as of February 17th 2014.

 

Definitions

Administrator: is defined as the service which manages the Program in each country. The contact details of such Administrator can be found by logging in "My Europcar" in the "Loyalty information" section and by selecting the relevant country


Driver: is defined as the customer who has subscribed to the Program.


Europcar ID:  is defined as the personal identification number assigned to a Driver at time of check out after the first rental in a Europcar location or each time he/she creates a Europcar account on the Website. In order to obtain a Europcar ID, the driver needs to accept the General Terms and Conditions as well as the Privacy Policy and fill in the following information:
- Title - First Name - Last Name - e-mail address - Full postal address - Phone number - Birth date and location - Driver’s licence details - Identity card or passport details depending on the country

This Europcar ID entitles the Privilege member to benefit from all Program benefits and must be used in order to log in My Europcar as well as for each rental online, over the phone or at the counter.

Worldwide Europcar stations can be viewed here:  http://www.europcar.com/car-rental.html and may be amended from time to time.

The Privilege program is not available in Cuba, in the United-States and in Canada.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.


Event: is defined as the automated Tier level upgrade, downgrade or renewal into a Club, Executive, Elite or Elite VIP Tier level.


Parties: shall designate Europcar and the Driver


Payment ID: is defined as the Privilege member valid method of payment which details will mandatorily appear in the Privilege Enrollment form and which will be charged with all costs associated to the Privilege member’s rentals. A valid method of payment can either be a valid Privilege Charge card or a valid bank card as defined in the General Terms and Conditions.


Privilege card: is defined as a Privilege ID card or a Privilege Charge card allowing the Privilege member to add up Privilege credits and benefit from the advantages relevant to his/her Privilege status. A Privilege member gets a new Privilege card each time his/her Privilege status changes.


Privilege Charge card: is defined as the Privilege membership card provided by Europcar to the employees of a company benefitting from a Europcar business account and who has been duly and namely authorized by his/her company to use it as a valid Payment ID. A Privilege Charge card will be linked to a business account but dedicated to a nominated Privilege member. The Privilege Charge card will be sent to the relevant Privilege member after his/her first Qualifying rental or Qualifying day.

The Privilege Charge card will be sent to the relevant Privilege member and/or to his/her company’s headquarter as per rules defined at time of contractual conditions set-up for the company’s cards dispatch address. The card is issued and mailed only after the driver’s company has faxed/mailed back the duly filled-in form properly stamped out and signed off, to the Europcar country headquarter (Europcar address indicated on the form).


Privilege Credits: are defined as the unit values, counted in credits and defining the Privilege Member’s Status. The Privilege Credits are generated both by the number of Qualifying Rentals and the number of Qualifying Days credited to a Privilege Member over a Qualifying Period. One credit is either equivalent to one Qualifying Rental or to one Qualifying Day. Privilege Credits do not constitute a Payment ID and cannot be converted into money.

The Privilege Credits can be viewed online in the My Europcar section of the Europcar website after one week following the invoicing of a Qualifying Rental when the rental took place in Australia, Austria, Belgium, France, Germany, Italy, New-Zealand, Portugal, Spain, Switzerland, and the United-Kingdom and 6 weeks after invoicing if the rental took place in other countries of the Europcar network.

Should the Qualifying Rental not actually being paid, the relevant Privilege Credits will not be granted until the transaction is fully completed. Europcar may grant Privilege Credits to Privilege Members for promotional purposes.


Privilege Members: shall designate a customer that has enrolled into the Program. Privilege Members will earn Privilege Credits for their short term rentals only. Rentals of 22 days and above will be granted a flat amount of Qualifying Days fixed at 21 days.

Privilege Rewards shall designate any Reward that a Driver may earn by accruing Privilege Credits. They depend on the Tiers level of the Driver.


Privilege Credits for Rewards:  are defined as the unit values, counted in credits to benefit from the Privilege Rewards. The Privilege Credits for Rewards are generated by the number of Qualifying Rentals. Qualifying Rentals for Rewards are rentals made on public rates. Rental on promotional rates or corporate/negotiated rates are not counted towards the rewards benefits. 


Privilege enrollment form: is defined as the Privilege Loyalty Program enrollment form accessible via My Europcar or the Loyalty Program section on the Website. In order to fill in such enrollment form, the driver shall create a Europcar ID and fill in his/her Payment ID details, his/her preferred insurance and his/her frequent traveller program, if applicable. The driver will also have to choose the type of Privilege card he wishes to ask for.  Before submitting his/her application, the driver shall accept the Privilege Loyalty Programs Specific Terms.


Public Rates:

Public rates include :

  • any non-discounted rate obtained via a booking made directly on a Europcar website, call centre
  • any rates obtained via a  booking made on a partner microsite
  • temporary promotions published via banners on Europcar sites

Public rate do not include:

  • rates obtained via any indirect website or indirect booking source
  • corporate negotiated flat rates
  • promotional rates

ReadyService:  the ReadyService is the express Vehicle pick up service whereby the rental agreement is prepared in advance with all information from the customer’s profile and booking thereby saving time at the counter.


Master Rental Agreement: this option within the ReadyService entitles the Privilege Member to bypass the counter without having to sign the rental agreement unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal) : to benefit from this service the Privilege Member needs to fill-in all payment details in his/her Privilege profile and accept that his/her Payment ID be charged with all amounts related to the rental.


Program: is defined as the Europcar Privilege Loyalty Program.


Privilege Status or Tier level: is defined as the level a Privilege Member has reached in proportion of his/her Privilege Credits. There are four Privilege Statuses / Tiers level each allowing the Privilege Member to benefit from special advantages:

- Privilege Club (entry level), up to 9 status rentals or up to 39 rental days within 24 months from enrolment date
- Privilege Executive (frequent renter level), 10-24 status rentals or 40-84 rental days within 24 months from enrolment date - Privilege Elite (very frequent renter level), 25-40 rentals or 85-129 rental days within 24 months from enrolment date - Privilege Elite VIP (Top frequent renter level), 40+ rentals or 130+ rental days within 24 months from enrolment date  The Privilege Status taken into account is the status reached by the Privilege Member at time of Vehicle pick-up.


Qualifying Day: is defined as each day of a Qualifying Rental. For instance, a one day Qualifying Rental is both a Qualifying Day and a Qualifying Rental. Qualifying days showing 0 as a value are rentals made on a rate excluded from the Privilege Credits.


Qualifying Rates for Status: are defined as the rates enabling Privilege Members to move up to next tier level: all rentals and days count for status whatever the rate with the exception of the following rate families for which no Privilege credits are granted :


Rate codeRate nameRate codeRate name
AAGBA.A. MEMBERSHIP PROGRAMMEFR** ANY FREE RENTAL PRODUCT
ADAAADAC DAILY RATESNPOONON POOL VEHICLES
ADABADAC WEEKEND RATESRE**ANY CAR REPLACEMENT PRODUCT
ADACADAC HOLIDAY RATESFSI1CAR REPLACEMENT OTHER 1
BIKEMOTORCYCLE RENTALSFSI2CAR REPLACEMENT OTHER 2
CHFDCHAUFFEUR DRIVEFRWLOTHER CAR REPLACEMENT
EUSIUS SPECIAL INTERMEDIARIESSHOWNO SHOW RENTALS
FDEZEASYJETTO**ANY TOUR OPERATOR PRODUCT
FDFRRYANAIRUSFSUS FORCE SHORT TERM RATE
FDJEJERSEY EUROPEANUSSTN. AMERICAN MEDIUM TERM RATE



Any rental linked to the above listed rates will not be taken into account for Privilege Credits.
However, the Privilege Member will benefit from all other advantages linked to the Program.


Qualifying Rates for Privilege Rewards:  are defined as per Public rates definition, ie, rates obtained when booking directly with Europcar: online via a Europcar website or on the phone via a Europcar call centre.
Rentals made with these rates are counted to obtain  Privilege Rewards.


Qualifying Rates for Privilege Status:   are all Qualifying Rentals whether made on public or negotiated/contractual rate which entitle the Privilege Member to move up to next Tier level and earn a free weekend reward on Tier level upgrade. Overlapping rentals are not considered as qualifying rentals.No free weekend reward will be granted for Privilege Status renewal or downgrade.


Tier level validity period: is defined as the validity period of the Tier level during which the Privilege Member may earn Privilege Credits. This validity period is a 24 months period starting on the date of the enrolment, the renewal or downgrade Event and ending on the same day 2 years later.

For Privilege Members who joined the program before February 17th 2014, the Tier level validity shall end in 2016 the same month than the month of initial enrolment. After that period has elapsed the standard 24 months period will be applied. In case of a Tier level upgrade after these 24 months, the Privilege Member will benefit from an additional 24 months period to continue earning Privilege Credits. At the end of that period the Privilege counter will be reset to zero.

In case of a tier level renewal or downgrade, the Privilege Credits are reset to zero at the end of the Tier level validity period.


Vehicle: is defined as any car, van or truck rented by a Driver from Europcar.


Website: is defined as https://www.europcar.co.th

 

 

Presentation of the Europcar Privilege Loyalty Program


The Program is a free of charge program, offered by Europcar in order to reward its drivers for their loyalty in proportion of their Vehicle rental frequency.  Drivers who enroll into the Program will benefit automatically from the ReadyService, when available, if they have filled in their payment and preferred insurance details in their profile or will be able to select it for each booking via the eReady option when applicable.  Privilege Members earn Privilege Credits in order to reach one of the Privilege Statuses and their related advantages. All information about the Program may be found in the Loyalty Program section of the Website.

 

 

Membership conditions and enrollment process


In order to enrol into the Program and get a Privilege ID card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - choose the “Privilege ID card” option -  fill in the Privilege enrollment form or confirm agreement to enroll at time of first rental in a Europcar location -  accept the Privilege Loyalty Program Specific Terms either when enrolling online or when receiving the email confirming enrolment in a Europcar location

The customer will then receive a confirmation email from Europcar sent at the email address provided.

In order to enrol into the Program and get a Privilege Charge card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - be employee of a partner company entitled to be granted a Europcar central billing account -  fill in the Privilege “company centralised account enrollment form online and print it for Europcar’s formal approval, - accept the Privilege Loyalty Program Specific Terms - get his/her company to stamp the Privilege enrollment form and to fill in the contract number linked to the relevant Business account, if any - scan and email or fax the Privilege enrollment form duly completed & stamped to the relevant Europcar’s Administrator

Only Privilege ID cards can be issued in a Europcar location.

The Privilege enrollment form is available in the Loyalty Programs section of the following websites:
https://www.europcar.com/ https://www.europcar.com.au/ https://www.europcar.co.nz/ https://www.europcar.co.uk/https://www.europcar.de/ https://www.europcar.es/ https://www.europcar.fr/ https://www.europcar.it/ https://www.europcar.pt/https://www.europcar.ch/ https://www.europcar.at/ https://www.europcar.be/

Customers subscribing to the Program cannot be enrolled into another Europcar card loyalty program in any country whatsoever.

The Program cannot be used in conjunction with any other Europcar subscription program such as Funway, Autoliberté or EuropcarClub. Any subscription to another program will terminate the subscription to this Program.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

 

 

Privilege Cards


When joining the Program for the first time, the Driver qualifies for the entry Tier level which is the Privilege Club.

Each Privilege Member will be provided with a single, individual and not transferable Privilege card displaying:

- His or her Tier level
- The expiry date for his or her current card when a Privilege Company Charge card is issued - the Company name if the driver is a Corporate / Partner client - the relevant Corporate contract code on the back of the card - the Privilege Charge card mention if applicable together with the related business account on the back of the card - the signature of the Privilege Member on the back of the card.

The Privilege card is sent by post to the Privilege Member within three weeks after enrolment for ID cards and within 3 weeks after duly approved Privilege Charge card form has been returned to the relevant Europcar’s Administrator.

In order to benefit from all advantages of the Program, advance booking is mandatory: the Privilege Member must indicate his or her Europcar ID when making a reservation either by logging in before booking or during the online booking process or by quoting his/her Europcar ID when booking over the phone. In some locations, it might be required to present the Privilege card at vehicle pick-up date and time

If the Privilege card is lost, damaged or stolen, the Privilege Member must inform the Administrator of his/her country of residence by phone or email: the relevant contact details are available online in the Loyalty Information section of My Europcar once logged-in or in the Contact us section.

In order to get his/her Privilege card replaced, the Privilege Member will need to quote his/her Europcar ID. Europcar will replace the Privilege card at no cost. In the meantime, the Privilege Member can use his/her Europcar ID to be identified and benefit from the Privilege benefits.

 

 

5. Ready Service


5.1 The "Ready Service"

Each Privilege Member will benefit from a faster rental process: the "ReadyService" if he/she has filled in their payment and preferred insurance details in his/her profile or if he/she is entitled to a Privilege Charge card.

In these cases, the ReadyService gives access to a Master Rental Agreement whereby all information is pre-printed on the rental agreement on arrival in the Europcar agency, via dedicated lines or counters in the major airports.

Otherwise, Privilege Members will be able to select the ReadyService for each booking via the eReady online option when applicable.

The ReadyService is available in the following participating stations.



5.1.1 Rental Process

All rentals processed through the ReadyService are governed by Europcar General terms and Conditions including without limitation Europcar General rental terms and Europcar Specific rental Terms per country

To be able to benefit from the ReadyService, the Privilege Member shall make his/her reservation up to 2 (two) hours prior to the vehicle pick-up time and date.

Options that are not available online such as optional insurances will not allow the Privilege Member to benefit from the ReadyService as he/she will need to directly buy them at the counter.

In some Europcar Privilege locations in Germany, the Privilege Member will be able to benefit from the Ready Key Terminal, via a self-service key box system (see list below). This enables the Privilege Member to retrieve his/her car keys and rental agreement directly from an automated kiosk via his/her Privilege card thus bypassing the counter and going directly to the car park.



Germany

When booking on line, the Privilege member will receive an online booking confirmation for each rental.



5.1.2 Payment Terms

By signing up the Privilege enrollment form online with the permanent ReadyService via full payment details entry or via Privilege Charge card enrollment, the Privilege member accepts for his/her Payment ID to be charged with all amounts related to the rental without having to sign the rental agreement at the counter unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal).

If the Privilege Member enrolls without the Ready service option, i.e. without entering the means of payment and preferred insurance details, the Privilege Member will be offered the eReady option when applicable or will need to enter the means of payment details each time he/she books a Vehicle.

If the Privilege Member chooses the “prepayment” option, the payment of the rental price will be charged on the Payment ID entered at time of booking and additional charges, if any, will be charged upon return of the Vehicle..  When the Privilege Member selects the “pay at pick up” price, the Payment ID entered will be automatically charged with all sums related to the rental at time of Vehicle return without the Privilege Member having to show such Payment ID at the counter.  If several Payment ID are entered on the Profile or Privilege enrollment form, the preferred Payment ID will be the first preferred valid bank card or the Privilege Charge card if applicable.



5.2 Privilege benefits


5.2.1. All Tier levels

These provisions apply to all Tier levels:

- As of 17th February 2014, the leisure discount is being replaced with new benefits.

- Business customers continue to benefit from their company contractual rates which cannot be used in conjunction with Privilege leisure rates. Europcar contractual rates are counted towards the next Tier level upgrade but not counted for Rewards.

- Guaranteed reservation: for all Privilege Tier levels, the reserved vehicle is kept up to station closing time or up to 12:00 (noon) the day following the due pick up time and date for 24/7 stations

- 24/7 access to Member’s Privilege account: when logged in on the My Europcar section online.
- Hotel preferential rates: 10% Discount on best unrestricted rates in Accor hotels



5.2.2. Privilege Club

Qualification for the Privilege Club Tier level:

All new members are qualified for this level as of enrolment time. A Privilege Club member will be automatically upgraded to the next Tier, Privilege Executive, when reaching 10 Qualifying Rentals or 40 Qualifying Days of rental during Tier level validity period.

Privilege Club Members benefit from:

- A free weekend rental after third public rental: the free rental offer is received after completion of 3rd public rental, once per year and is applicable for 3 days maximum with the Saturday night included

The free weekend rental is applicable once per year.

Privilege Club Members who have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for the Tier level will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Club Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after vehicle return for the third rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

A coupon voucher of 10 € after the second public rental:

The coupon voucher is received after completion of 2nd public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Club Member will receive his/her coupon voucher as follows:

- an email will be sent 2 working days after vehicle return for the second rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount



5.2.3. Privilege Executive

Qualification for the Privilege Executive Tier level:

To join or remain in the Tier level Privilege Executive, a Privilege Member should reach 10 Qualifying Rentals or 40 Qualifying Days of rental during Tier level validity period..

Privilege Executive Members benefits are as follows:

- Free week-end when moving up to Executive Tier level

Privilege Executive Members will benefit from a free weekend rental when moving up to the Executive Tier level.,All rentals, made on public or negotiated/contractual rates, are counted towards this reward.

The free rental is applicable for 3 days maximum with the Saturday night included

To benefit from the free week-end, the Privilege member profile must contain a valid e-mail address.

The Privilege Executive Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Executive. Therefore it is not applicable when the Privilege Member is renewed in the same Tier level or downgraded from the Elite Tier level to the Executive Tier level.

- Free weekend after third public rental

Privilege Executive Members may also benefit from a free weekend rental after 3rd public rental once they are upgraded to the Executive tier level.

The free rental offer is received after completion of 3rd public rental once per year and is for 3 days maximum with the Saturday night included. Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Executive Members who have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014. However their Privilege Credits for the Tier level status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

In booking his/her free weekend, the Privilege Executive Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

- A coupon voucher of 20 € after the fifth public rental: the coupon voucher is received after completion of fifth public rental once per membership. Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon voucher as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Single Car Upgrade upon availability: a one car category upgrade will be proposed whenever possible.

This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans and trucks.



5.2.4. Privilege Elite

Qualification for the Privilege Elite Tier level:

To join or remain in the Privilege Elite Tier level, a Privilege Member should reach 25 Qualifying Rentals or 85 Qualifying Days of rental during Tier level validity period.

Privilege Elite Members benefits are as follows:

- Free weekend when upgrading to Elite tier level

Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite Tier level. All rentals, made on public or negotiated/contractual rates, are counted towards this Reward.

The free rental is applicable for 3 days maximum with the Saturday night included.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Elite Member will receive his/her free weekend Reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Elite. Therefore it is not applicable when Privilege Member is renewed in the same Tier level or downgraded from the Elite VIP level to Elite level.

- Free weekend after third public rental

Privilege Elite Members will benefit from a free weekend rental after 3rd public rental after moving to the Elite Tier level. The free rental offer is received after completion of 3rd public rental once per year and is applicable for 3 days maximum with the Saturday night included.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Elite Members who  have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014. However their Privilege Credits for the Tier level status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

- A coupon voucher of 30 € after the fifth public rental: the coupon voucher is received after completion of fifth public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon as follows:

- an email will be sent 2 working days after vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Double car Upgrade upon availability: car category upgrade for two categories above will be proposed whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans and trucks.

- Free Additional driver: Privilege Elite Members can benefit from one additional driver at no extra charge for each public rental.



5.2.5. Privilege Elite VIP

Qualification for the Privilege Elite VIP Tier level:

To join or remain in the top Tier level Privilege Elite VIP, a Member should reach 40 rentals or 130 rental days during his/her Tier level validity period.

Privilege Elite VIP Members benefits are as follows:

- Free weekend when moving up to Elite VIP Tier level

Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite VIP Tier level: The free rental is for 3 days maximum with the Saturday night included.

All rentals, made on public or negotiated/contractual rates, are counted towards this Reward.

To benefit from the free week-end, the Privilege Member profile must contain a valid e-mail address.

The Privilege Elite VIP Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Elite VIP. Therefore it is not applicable when the Privilege Member is renewed in the Elite VIP Tier level.

- Free week-end after third public rental

Privilege Elite VIP Members will benefit from a free weekend rental after 3rd public rental after moving to the Elite VIP Tier level. The free rental offer is received after completion of 3rd public rental once per year and is applicable for 3 days maximum with the Saturday night included

Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Elite Members that have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for the status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

A coupon voucher of 30 € after the fourth public rental: the coupon voucher is received after completion of fourth public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon as follows:

- an email will be sent 2 working days after Vehicle return for the fourth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Double Upgrade upon availability: car category upgrade for two categories above will be proposed whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans & trucks.

- Free Additional driver: Privilege Elite VIP Members can benefit from one additional driver at no extra charge for each public rental.

- Free membership to Priority Pass:  Privilege Elite VIP Members renting on public rates can benefit from free annual membership for the Priority Pass service giving access to more than 700 airport lounges worldwide, plus the first lounge access for free.

Eligible Privilege Elite VIP Members will receive an e-mail with all details to activate the Priority Pass benefit.

To benefit from Priority Pass, the Privilege Member profile must contain a valid e-mail address.

 

 

6. Privilege credits

A Privilege Member switches from one Tier level to another in proportion of his/her Privilege Credits.

After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege Club Member and starts earning Privilege Credits to reach the Privilege Executive status.

To be entitled to earn Privilege Credits, the Privilege member must be the main driver of the rental and the invoice corresponding to the rental must be in  the name of the Privilege Member.

Privilege Members qualify for the Privilege Executive status when they reach either 10 (ten) Qualifying Rentals or 40 (forty) Qualifying Days over a tier level validity period.

Privilege Members qualify for the Privilege Elite status when they reach either 25 (twenty-five) Qualifying rentals or 85 (eighty five) Qualifying Days over a tier level validity period.

Privilege Members qualify for the Privilege Elite VIP status when they reach either 40 (forty) Qualifying Rentals or 130 (hundred and thirty) Qualifying Days over a tier level validity period.



6.1. Privilege Status / Tier level upgrade

Each Privilege Member can have his/her Tier level upgraded as soon as he/she reaches the necessary number of Privilege Credits. This number can be reached either by reaching the necessary number of Qualifying Days or the necessary number of Qualifying Rentals over a tier level validity period. The Privilege Member will benefit from this new Tier level as soon as he/she reaches the necessary amount of Privilege Credits and for the end of the current tier level validity period as well as for the following one.

A Privilege Member may be upgraded to the next Tier level during his/her Tier Level validity period



6.2. Privilege Status / Tier level downgrade

A Privilege Member will be downgraded if the Privilege Member does not earn any Privilege Credit over a Tier level validity period or does not reach either the necessary amount of Qualifying Rentals or the necessary amount of Qualifying Days to satisfy the conditions of his/her current Privilege Status.

The Privilege Member will however be upgraded as soon as he/she reaches the necessary amount of Privilege Credits to benefit from a higher Tier level.

The Privilege Member can only be downgraded to the next lower Tier level over a Tier level validity period and will at minimum benefit from the Privilege Club advantages.

In case of upgrade or downgrade, a new Privilege card will be sent to the Privilege Member within the next 3 weeks following the Tier level change.

Without prejudice of the provisions of article 8 below, the Privilege Member's current status is renewed if, at the end of the Tier level validity period, the Privilege Member still satisfies the conditions for his/her current Privilege Status



6.3. Privilege Status / Tier level renewal

A Privilege Member will be renewed in the same Tier level if the Privilege member maintains the required number of rentals and rental days to stay in the same Tier level at the end of the Tier level validity period.

In case of a renewal in the same Tier level no card will be resent to the Driver unless he/she holds a company charge card.

 

 

7. Privilege Credits for Rewards


A Privilege member can benefit from Rewards for rentals made on public rates. Rental on promotional rates or corporate rates are not counted towards the reward benefits.

After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege Club member and starts earning Privilege rewards Credits for rentals made on public rentals.


Privilege Club members qualify for:

  • a 10 € coupon voucher after 2 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year

Privilege Executive members qualify for:

  • a 20 € coupon voucher after 5 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgraded to the Executive tier level

Privilege Elite members qualify for:

  • a 30 € coupon voucher after 5 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgradde to the Elite tier level

Privilege Elite VIP members qualify for:

  • a 30 € coupon voucher after 4 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgraded to the Elite VIP tier level

 

 

8. Liability


8.1. Privilege member liability
By enrolling into the Program, the Privilege Member acknowledges that he has read and understood the present Specific terms. The Privilege Member warrants that the information provided on the Privilege enrollment form is true, complete and accurate. The Privilege Member undertakes to notify Europcar via the My Europcar section of any change in his/her personal data provided in the Privilege enrollment form including without limitation any change in his/her billing address, driving license details, change of Payment ID. The Privilege Member shall notify Europcar in writing of any condition that would impair driving ability as well as of any loss or theft of the Privilege card.

The Privilege Member agrees to fully indemnify and hold Europcar harmless from and against any loss, liability or expense arising out of any failure to so notify Europcar or of the non disclosure by a Privilege Member of a change in any of the information previously provided or of any infringement of the Privilege Loyalty Program Specific Terms.



8.2. Europcar Liability
The ReadyService will only be available in the Europcar participating stations and in countries where local laws does not expressly forbid such service. Europcar will make its most reasonable commercial efforts in order to provide the Privilege Member with the ReadyService. However, Europcar shall not be liable for any loss, damage or expense resulting from the failure to provide the Privilege Member with the ReadyService. If, for any reason whatsoever, the availability of the ReadyService cannot be offered to the Privilege Member at pick-up time and date, the rental transaction will be processed according to Europcar standard rental procedure.

 

 

9. Termination


9.1. Termination by the Privilege Member
At any time, the Privilege Member may cancel his/her enrollment by sending a one month prior notice via registered postal mail to the Administrator of his/her country of residence, the address of which can be found in the Loyalty information section of My Europcar once logged in or in the Headquarters section of the About us pages. This will imply the complete withdrawal from the Program, thus permanently ending the benefits related to the Program.


9.2. Termination by Administrator

In case of any breach by the Privilege Member of Europcar General Terms and conditions and more specifically the present specific terms, Europcar is entitled to terminate the Privilege Member’s enrollment to the Program without prior notice.

Europcar may terminate the enrollment into the Privilege Member loyalty program for any reason whatsoever by sending to the Privilege Member a one month prior notice via email or postal mail.

The Privilege card remains the sole property of Europcar and must be returned to Europcar on demand.

 

 

10. Claims and Notifications


10.1. Privilege Credit claim

If the Privilege Member notices that Privilege Credits have not been properly credited to his or her account after a minimum waiting period of six (6) weeks following the invoicing of a Qualifying Rental, he/she may request that the balance be adjusted within a period of six (6) months following a Vehicle rental made at the relevant Privilege location (based on the ‘check-in date’).

To do so, Privilege Members must complete all mandatory fields of the Privilege online query form in the query section of My Europcar, i.e. reservation or rental agreement number, pick-up date and station, return station.

To be entitled to earn Privilege Credits, the Privilege member must be the main driver of the rental and the invoice corresponding to the rental must be in the name of the Privilege Member.



10.2. Miscellaneous

The Privilege Member may submit any other query regarding the Program via the online contact us section, with the following object “Europcar Privilege Loyalty program”.

 

 

11. Collected Data


By enrolling into the Program, Privilege Members accept that their personal data collected in the Privilege enrollment form will be saved on a computerized database and used in order to speed up the rental process. For instance, Privilege Members won’t need to fill in this information for each rental. The Privilege Member personal data will be stored under a Europcar ID in a fully secured environment. Therefore, by logging into his/her My Europcar or by quoting the Europcar ID over the phone or at counter, Europcar will have access to the Privilege Member data. Such information will also be pre-filled on the online booking form so that the Privilege Member only has to select the relevant rental time and place as well as the Vehicle category. The Privilege Member will be able to access and change his/her personal data at any time by logging in his My Europcar section.

Europcar may disclose the Privilege Member personal data to one of its agencies in a country where the data protection is not adequate for the sole purpose of proceeding with the rental requested by the Privilege Member in such country.

 

 

12. Modification of the Privilege Loyalty Program Specific Terms


Europcar may amend the Privilege Loyalty Program Specific Terms from time to time. The Privilege member shall therefore refer to the latest version of the Privilege loyalty program Specific Terms available online. These amendments shall be deemed to have been approved by the Privilege Member unless he/she gives Europcar written notice of the contrary within one month following the relevant amendment.

Europcar may end the Privilege Loyalty Program at its sole discretion by providing at least a ninety (90) days written notice to the Privilege Member. In any case, each Privilege Member will benefit from the advantages of his/her Privilege card until its expiry date.

 

 

13. Force majeure


Either Party shall be excused from any delay or failure in performance of its obligations caused by any occurrence or contingency beyond its reasonable control, including but not limited to earthquake, labour disputes, riots, governmental requirements, decisions and/or regulations, failure of computer equipments, failures or delays of sources from which data is obtained and transportation difficulties.

In case of occurrence of a force majeure event, the Party prevented from executing its obligations shall not be liable for such default and shall make its best efforts to make the force majeure event cease.




Privacy Policy


 

1. Who are the data controller and the data recipients of the personal information we collect about you?



Europcar International S.A.S.U, a ‘Société par Actions Simplifiée Unipersonnelle' whose registered office is located at EUROPCAR INTERNATIONAL SASU, Bat OP - 2, rue René Caudron, 78960 Voisins-le-Bretonneux, France and registered with the Registry of Commerce and Companies of Versailles under number: B 542 065 305 (hereinafter referred to as "We") is the data controller of the Personal information We collect about you on this website (the Website).

Such personal information is dedicated to Europcar Group companies, their franchisees, sub-contractors and partners and will be collected, processed and stored in accordance with French Data Protection Law.


 

 

2. What type of personal information do we collect about you?


Personal information collected about you

 We collect personal information that you voluntarily provide. This information is collected, notably when you:

  • Register / Become a Europcar member
  • Make an online reservation
  • Activate our eReady Service
  • Enroll in a Europcar Privilege loyalty programme
  • Subscribe to Europcar Newsletter / Email alerts
  • Participate in a survey, contest, or sweepstakes
  • Contact Europcar
  • Use our online services
  • Make a booking enquiry online


 

 

3. How do we use the data we collect - data transfer?


We collect and process your personal information in order to allow Europcar Group companies, their franchisees, sub-contractors and partners to provide you with the services ordered and the benefits in kind to which you subscribed.

In particular, we may use the information to:

  • Register you as a Europcar member and provide you with a Europcar ID
  • Process your car rental and all associated services: Get a quote / make an on-line booking / modify or cancel existing reservation / manage your invoices...)
  • Send email notifications for special promotions should you wish so
  • Contact you by email about a booking you did not complete on the Europcar website
  • Send you a summary about a booking enquiry if you agree to provide your email address
  • Manage your loyalty program
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site
  • Send you our Newsletter should you wish so
  • Manage your participation to a sweepstake or a contest
  • Contact you in order to participate in customer surveys in order to improve our services

In order to allow us to provide you with effective services, We may from time to time transfer data collected by us to other Europcar Group companies or Europcar franchisees in the EU or outside the EU for the purposes set forth herein. Such transfer does not imply any restriction and our privacy policy will be fully applicable.

Certain recipients of these disclosures may be located in countries which data protection laws may not provide with a level of protection equivalent to French law. By accepting this Privacy Policy, your hereby authorize Europcar to transfer your data to the relevant personnel of the companies appointed by Europcar to perform the requested service.

Europcar has also contracted with third party service providers to manage our database and provide technical and any other support for the application. Your personal data may be disclosed and transferred to such third party service provider and other contractors as deemed necessary for the purposes described in the Privacy Policy. All third party service providers involved in the management of Europcar business have been engaged under a binding confidentiality agreement with Europcar, whereby said third party may act only upon the instruction of Europcar and have a limited access to Europcar database for the purposes of providing technical support.


 

 

4. Our partners and links to other websites


We have partnered with reputable third parties to offer you a variety of travel services. All travel services throughout our Website that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Europcar.

There are also several places throughout our Website that may link you to other websites that do not operate under Europcar information privacy practices. When you click through to these web sites, Europcar websites information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.


 

 

5. How we store & protect Personal Information - Data Security


We want our members and site visitors to feel confident about using our Website and making car rental reservations, so we are committed to protecting the information we collect.

We will retain your personal data for only as long as required under French law for the relevant purposes described in this Privacy Policy. Europcar and its third party service providers will use appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your personal data.


The Europcar network is a safe and secure online environment. Our systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a Europcar website over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Every credit card transaction you make at Europcar websites is done through our Secure Server Technology. This provides many security features, including: 
Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.


Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.


Data Integrity: this checks the data being transferred to ensure it has not been altered.


 

 

6. How to access, update, correct or delete your Personal Information


We make reasonable efforts to ensure that the personal data we have about you is as accurate, current and complete as necessary for the purposes for which we use that data.

Under the French Data Protection Act, you have at any time a right to access, and oppose for legitimate reasons, the processing of your personal data as well as the right to update, correct or delete personal data collected by us that would be incomplete, inaccurate, outdated data, or those forbidden by law, by logging into your "My Europcar" profile or by contacting our main office in your country of residence.

You will find the address of our headquarters in the "Legal Mentions" section on our website. As an alternative, you may obtain the information by writing to us at:


Europcar International - Data Centre, Bat OP - 2, rue René Caudron, 78960 Voisins-le-Bretonneux, France

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

You will also be able to change your password and secret question at any time by logging into your "My Europcar" profile.


 

 

7. How can I opt-in to receive promotional emails? - Our Opt-in Policy


As a Europcar member, you may occasionally receive, via email, information about our Products and Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as special deals, promotions, contests, sweepstakes and other travel opportunities available on Europcar websites and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.

You will be sent these emails about our Site upon your request. You can subscribe in the "Profile" and "Alerts" pages of the My Europcar section, accessible through the main navigation bar of the Website or send us an email by clicking here.

At any time, you may decide that you do not want to receive any future marketing or promotional emails from us. In this case, you can unsubscribe in the "Profile" and "Alerts" pages of the My Europcar section, accessible through the main navigation bar of the Website or send us an email by clicking here.

In addition, in our emails and other communications, we will include instructions on how to unsubscribe.

We reserve the right to limit membership to those who will accept emails. Members will be notified via email prior to any actions taken.


 

 

8. Changes to the Privacy Policy


Our Privacy Policy is likely to be updated. We therefore recommend that you regularly review this document in order to be fully aware of our commitments regarding the security and privacy of your Personal information. If you have questions about our Privacy Policy, please Contact us.


Call our reservations team: +66 2203 0739 / 40 / 41 / 42 / 43

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